1. What we collect
Information you give us
- Account: name, email, phone number, username, profile photo, and your password (stored only in scrambled, one-way form). Your payment PIN is stored the same way.
- Messages and media: chats, voice notes, photos, videos, files, statuses, channel posts, comments and reactions you send.
- Profiles you choose to create: your dating profile (photos, age, height, job, school, interests, religion, what you’re looking for, city), your CV and job applications, your store, products and service listings.
- Payments: wallet top-ups, transfers, withdrawals, orders and the bank details you give for withdrawals. Card details are entered with our payment partners (Paystack or Korapay) and never reach us.
- Identity checks: if you apply for a verified badge, the ID document and details you send. These are stored privately and only our reviewers can see them.
- Efeplug AI: what you ask the assistant, and the files, photos, voice recordings and pictures in those conversations, so you can see your history.
- Support and reports: what you tell us when you contact us or report someone.
Information collected when you use Efeplug
- Usage and device: when you were last online, which chats you have read, your notification token (to send notifications), and your IP address and browser details, which we use for security and to stop abuse.
- Location: only when you choose to share it in a chat, or add a city to a profile or listing. We don’t track your location in the background.
- Phone contacts: if you choose “From my phone contacts”, the phone numbers are checked against Efeplug to show who is already here. The list is not stored.
2. Why we use it (and our legal basis)
- To provide Efeplug (to perform our contract with you): deliver messages and calls, show your profile, run the store, jobs, services, dating, wallet, Invest and AI features.
- To keep people safe (legitimate interests and legal obligation): prevent fraud, spam and abuse, check reported content, protect accounts, and meet anti-money-laundering and other legal duties.
- With your consent: dating profile details that can be sensitive (such as religion), sharing your location, matching your phone contacts, and push notifications. You can withdraw consent at any time by removing the information or turning the feature off.
- To improve Efeplug (legitimate interests): counting how features are used so we can fix problems and make them better.
3. Who can see your information
- People you choose: the people in your chats and groups, your friends (for statuses), your channel’s followers, and anyone who sees what you post in public places.
- Efeplug staff: moderators can review content in public places (statuses, channels, the Store, Jobs, Services, Dating, comments, AI pictures), content that has been reported, and ID documents sent for verification. Staff do not browse your private chats.
- Service providers who process data for us, under contract and only to run Efeplug:
- Cloudflare: hosting, database, file storage, calls relay and the AI models behind Efeplug AI
- Netlify: hosting the Efeplug website
- Paystack and Korapay: payments, top-ups and withdrawals
- Google Firebase: delivering push notifications
- Authorities, when the law requires it, or to protect someone from serious harm.
Some of these providers store data outside Nigeria. When that happens we rely on their contractual and security commitments to protect your information to the standard the NDPA requires.
4. How long we keep it
- Messages and media stay until you or the other person deletes them, or the account is deleted. “Delete for everyone” removes a message’s content for all members.
- Statuses disappear after 24 hours.
- If you delete your account, we delete your profile and content within 30 days. Copies in backups are cleared shortly after.
- Payment and transaction records are kept for as long as the law requires, even after an account is deleted.
5. Your rights
Under the NDPA you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong (you can change most of it yourself in the app);
- delete your information or your whole account;
- stop or limit some uses, or object to them;
- send your information to you in a portable format;
- withdraw consent you have given.
Email asoefe101@gmail.com from the email on your account (or tell us your username) and we will reply within 30 days. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission (ndpc.gov.ng).
6. Security
Your connection to Efeplug is encrypted (HTTPS), passwords and PINs are stored in scrambled form, ID documents are kept in private storage, and access is limited to people who need it. Messages are stored encrypted on our providers’ servers but are not end-to-end encrypted. No system is perfectly secure: use a strong password and never share your PIN or login codes. If a breach affects you, we will tell you and the regulator as the law requires.
7. Cookies and storage
We use one essential cookie to keep you logged in, and your browser’s storage to remember settings like dark mode. We don’t use advertising or tracking cookies.
8. Children
Efeplug is not for children under 13. Users aged 13 to 17 need a parent or guardian’s permission, and can’t use Dating, the Wallet, Invest, or sell. If you think a child’s information is on Efeplug without that permission, contact us and we will remove it.
9. Changes
If we change this policy in an important way we will tell you in the app before it takes effect. See also our Terms of Service.
10. Contact
Efeplug, Nigeria. Privacy questions and requests: asoefe101@gmail.com.